Skip to main content

Change a user's login email

Update a team member's login email as an admin, including disabling two-factor authentication, so they can sign in with their new address.

Only Admin users can access this screen.

Open the team member's details

1. Click on the Cog

Zigaflow dashboard with the settings cog icon highlighted in the top-right toolbar, next to the notifications bell

2. Click "Team Settings"

Settings menu with Team Settings highlighted in the left sidebar, beside the company details and Timezone & Language panels

3. Click "Manage Team Members"

Settings page with Manage Roles list expanded and the Manage Team Members section highlighted below it

4. Edit the individual's details

Manage Team Members table with the edit (pencil) icon highlighted at the end of a team member's row, next to Reset Password

Disable two-factor authentication

5. Click here

User Details tab of the user edit window with the Two Factor Authentication dropdown arrow highlighted, currently set to Enabled

6. Click "Disable Two Factor Authentication"

User Details tab with the Two Factor Authentication dropdown open and the Disable Two Factor Authentication option highlighted

7. Enter your password (not the user's)

Disable Two Factor Authentication dialog with admin password entered and Disable Two-Factor Authentication button highlighted

Update the email address

8. Click "Change Email"

User Details tab of a user record with the Change Email button highlighted next to the Email field

9. Change the email address

Change Email dialog over Manage User Account, with the New Email field highlighted above the account password field

10. Enter your password again (not the user's)

Change Email dialog with the Enter Your Account Password field highlighted, below the filled-in New Email field

11. Click "Change Email".

Change Email dialog with New Email and account password fields filled in, and the Change Email button highlighted

12. The user can now log in with their new email address. Their password remains the same, and they will be asked to set up two-factor authentication when they log in.

Learn more: users and permissions in Zigaflow

Related Articles
Did this answer your question?