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Temporarily remove multi-factor authentication (MFA)/2-factor authentication (2FA) for a user

If a user is struggling to log in, you can remove MFA/2FA so they can log in and set it up again

This is only available to ADMIN users.

1. Click on the Cog

Zigaflow dashboard with the settings cog icon highlighted in the top-right toolbar, next to the notifications bell

2. Click "Team Settings"

Settings menu in Zigaflow with Team Settings highlighted in the left sidebar, below Tags & Types and above Workflows & Statuses

3. Click "Manage Team Members"

Team Settings page with Manage Roles expanded and the Manage Team Members section highlighted for clicking

4. Edit the user's profile

Manage Team Members list in Team Settings with the edit (pencil) icon highlighted at the end of a user's row

5. Click this dropdown

User Details tab of a team member's settings with the Two Factor Authentication dropdown, set to Enabled, highlighted

6. Click "Disable Two Factor Authentication"

Team member edit form with Two Factor Authentication dropdown open, highlighting the Disable Two Factor Authentication option

7. Put in YOUR password and click the 'Disable...' button.

The user can now log in without having to enter a code.

Disable Two Factor Authentication dialog with admin password entered and the Disable Two-Factor Authentication button highlighted

Learn more: user permissions and security

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