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Creating an automated message to notify your customer

It's easy to let your customer know when a Job/Sales Order has moved to a status, such as "Ready to Dispatch"

Open the job pre-build

1. Click here.

Dashboard with the settings gear icon highlighted in the top-right toolbar, beside the notifications bell and user avatar

2. Click "Prebuilds"

Settings menu list with Prebuilds highlighted between Module Defaults and Rename System Fields

3. Click "Jobs"

Pre-Builds settings page with the Jobs tab highlighted in the left list below Projects, Leads and Quotations

4. Edit a pre-build

Automated messages list with the edit pencil icon highlighted on the last Default row, beside the copy and delete icons

Create the automated message

5. Click "Automated Messages"

Record tab bar with the Automated Messages (2) tab highlighted, next to Feedback, Questions and Cashflow tabs

6. Click "New Automated Message"

Automated Messages tab on a pre-build with the New Automated Message button highlighted above the list of existing messages

7. Click "Blank"

Automated Messages tab with the New Automated Message dropdown open and the Blank option highlighted for selection

8. Give the message a name (for internal use only)

Automated Message dialog with the Name field highlighted, filled in with "Customer order is ready to dispatch

9. Make sure the message is "Active"

Automated Message window with the green Active toggle highlighted next to the Generate by Rule and Manually Set Time buttons

10. Change the trigger to "Status Changed Date"

Automated message Trigger settings with the date dropdown open and "Status Changed Date" highlighted below Start and End Date

11. Click the status you want the email triggered on

With the Status dropdown open in automated message settings, with Ready for Dispatch highlighted for selection

12. Set any exclusions or inclusions using tags and the business type

Automated message settings with Business Type, Client Tag and Order Tag dropdowns, first Client Tag dropdown highlighted

Write the email

13. Enter {ClientContactEmail} in the "To" field

Automated Message panel with Send Email checked, highlighting the To field containing the {ClientContactEmail} variable

14. Put in the sender's email address. This can be the user's {ContactEmail}, or you can enter a known one, such as [email protected]

Send Email panel with the From field highlighted, set to {ContactEmail}; above the Subject and Message fields

15. Populate the subject field, including variables, to make it more informative

Send Email panel with the Subject field highlighted, containing "Your order {JobNumber} is ready for dispatch

16. Populate the email text, adding variables to make it more readable. Click on the "Search Variables" to find out what is available

Send Email panel with To, From, Subject and Message fields filled using variables like {JobNumber} and {ClientContactEmail}

17. Check the appearance of the email

Automated message email template with Include PDF checked, and the cursor highlighting the Save & Preview button

18. If a variable is not recognized, it will be displayed with the {} brackets

Preview Scheduled Email window on the Email Preview tab, showing the title and content with variables filled in

19. Click "×"

Email preview window over the Automated Message panel, with the "×" close button highlighted in the top-right corner

20. Click "×"

Automated Message window with Send Email fields filled in, highlighting the close (×) button in the top-right corner

Copy to other pre-builds

21. To push the message to other pre-builds, click "Copy to Other Pre-Builds"

Automated Messages tab of a pre-build with the orange Copy to Other Pre-Builds button highlighted above the message list
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